Patient Information

Access to medical records

The practice is registered and complies with the Data Protection Act 1998. Any request for access to notes by a patient, patient’s representative or outside body will be dealt with...

Accessible Information Standard

Accessibility Information Standard The Accessible Information Standard aims to ensure that patients who have a disability, impairment or sensory loss have access to information they can understand and the communication...

Accessing the records of a deceased patient

The Access to Health Records Act 1990 gives certain people a right to see the health records of somebody who has died. These people are defined under section 3(1)(f) of that...

Carers

Are you looking after or providing support for a relative friend or neighbour? Are you being helped or supported by a relative friend or neighbour? Your GP needs to know...

CCTV Policy

We have installed a CCTV system in our Surgery. Please have a look at the attached document for more information about it. cctv_patient_information_leaflet  

Complaints and compliments

We take complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact the Practice Manager by telephone or, if...

Consent Policy

When do health professionals need consent from patients? Before you examine, treat or care for competent adult patients you must obtain their consent. Adults are always assumed to be competent...

Fit To Fly Certificate

Airlines may ask patients to provide letters or medical certificates confirming that a person’s medical condition is currently stable and that they are ‘fit to fly’; this often affects pregnant...

Food Bank

Everyone needs a little extra support sometimes, and you are not alone. The following organisations run local foodbanks and are here to lend a helping hand if you’re finding things...

Give Feedback to CQC on your Care

The Care Quality Commission (CQC) would like to hear from the patients of  Balaam Street Practice  on the care we provide. This online feedback form can be used to tell...

Important Information Regarding GP Prescribing of Mounjaro (Tirzepatide) for Weight Management

You may be aware of recent media announcements regarding the potential for General Practitioners to prescribe weight loss injections, specifically Mounjaro (Tirzepatide), from June 2025. While this is accurate, it...

Infection Prevention and Control Policy

Balaam Street Practice infection control standards are met through compliance with high standards of environmental cleaning, sharps maintenance, staff training on infection control, hand hygiene, use of personal protection equipment...

London Breast Screening

  Free breast screening service for women aged between 50-71 (first invitation issued by 53rd birthday), who are resident in London     https://www.london-breastscreening.org.uk/SiteSelectionLondon.aspx

Medical advice whilst abroad

  By law, the NHS ceases to have responsibility for the medical care of patients when they leave the UK.  People traveling within Europe are advised to carry an authorised...

Named GP

All patients at Balaam Street Surgery have a named, accountable doctor who is responsible for coordinating their care. Your named doctor will be allocated to you by the practice. You...

Newham Perinatal Mental Health and Parent & Infant Relationships Programme

Dear All, Calling all parents, families etc with children under the age of 2, who live, study or work in Newham! 👶🏾👶✨ As part of our Perinatal Programme ANKH Place...

Patient confidentiality

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and...

Patient rights and responsibilities

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your...

Practice boundary

Travel Vaccine

Not all travel vaccines are provided on the NHS. The travel vaccines available on the NHS are provided because they protect against the diseases thought to be the greatest risk...

Updating your details

If you change name, address or telephone number, please let our receptionists know by calling or writing to us. Alternatively you can complete the online form. If you move outside the...

Using this website

The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal...

Violent or abusive behaviour

This Practice adopts a ZERO TOLERANCE approach to violence and aggression.  Aggressive and violent behaviour is considered to be any personal, threatening or abusive language (cursing or swearing), gestures (including...