Patient Information

Access to medical records

The practice is registered and complies with the Data Protection Act 1998. Any request for access to notes by a patient, patient’s representative or outside body will be dealt with...

Carers

Are you looking after or providing support for a relative friend or neighbour? Are you being helped or supported by a relative friend or neighbour? Your GP needs to know...

Complaints and compliments

We take complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact the Practice Manager by telephone or, if...

Fit To Fly Certificate

Airlines may ask patients to provide letters or medical certificates confirming that a person’s medical condition is currently stable and that they are ‘fit to fly’; this often affects pregnant...

London Breast Screening

  Free breast screening service for women aged between 50-71 (first invitation issued by 53rd birthday), who are resident in London     https://www.london-breastscreening.org.uk/SiteSelectionLondon.aspx

Medical advice whilst abroad

  By law, the NHS ceases to have responsibility for the medical care of patients when they leave the UK.  People traveling within Europe are advised to carry an authorised...

Named GP

All patients at Balaam Street Surgery have a named, accountable doctor who is responsible for coordinating their care. Your named doctor will be allocated to you by the practice. You...

Patient confidentiality

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and...

Patient rights and responsibilities

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your...

Practice boundary

Updating your details

If you change name, address or telephone number, please let our receptionists know by calling or writing to us. Alternatively you can complete the online form. If you move outside the...

Using this website

The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal...

Violent or abusive behaviour

This Practice supports the Government’s NHS zero tolerance zone campaign. Violence and abuse is a growing concern. GPs and their staff have the right to care for others without fear...